FAQ

Every Collier's Candle Co. candle is handcrafted by our team in Yorktown Heights, New York. We take pride in making our products right here at home and supporting American-made materials and suppliers whenever possible.

Our candles are made with premium American grown 100% soy candle wax, a cotton and paper wick, and thoughtfully chosen fragrance and essential oil blends. We are committed to creating clean-burning candles you can feel good about burning in your home.

We carefully select fragrance oils and essential oil blends that are formulated without phthalates and are free from known and suspected: carcinogens, mutagens, reproductive toxins,organ toxins, and acute toxins. Our oils are also free from ingredients found on California’s Proposition 65 list. We work with suppliers who prioritize ingredient quality and transparency.

Yes! Our candles are handcrafted in Yorktown, New York. We prioritize sourcing our candle-making materials and components from American manufacturers and suppliers. Our wax is grown in the US. Our lids, labels, candle containers, wicks, shipping boxes, and wax melter are all made in the USA.

We offer more than 35 fragrances, ranging from seasonal favorites to year-round staples. Our scent collection changes throughout the year, so be sure to check back for new arrivals and returning favorites!

Yes! We currently offer two candle sizes, 16oz. and 8oz., along with 3oz. wax melts. Each product listing includes its corresponding size and product details.

For the best burning experience, we recommend:

• Trim your wick to approximately 1/4 inch before each burn.
• Allow the wax to melt evenly across the surface during the first burn.
• Avoid burning your candle for more than four hours at a time.
• Keep your candle away from drafts, pets, children, and flammable objects.
• Discontinue use when approximately 1/2 inch of wax remains.

Trimming your wick helps maintain a consistent flame, reduces excess soot, and encourages an even burn. A properly maintained wick also helps your candle perform as intended.

Because our candles are handcrafted, minor variations in appearance, color, and finish can occur. These natural variations are part of the handmade process and do not affect the quality of your candle. We do not use UV stabilizers. This can cause some candles to have a yellowish appearance. This does not affect the performance of the candle.

No. Never leave a burning candle unattended. Always burn candles within sight and follow the candle safety instructions.

Most orders are processed within 1–3 business days. During particularly busy seasons, holidays, or promotional events, processing times may be slightly longer. We appreciate your patience while we handcraft and prepare your orders!

Shipping times depend on the destination and carrier. Once your order ships, you'll receive tracking information so you can follow its progress.

Yes! We offer local pickup in the Yorktown Heights area. At checkout select “Pickup” Your order will be placed out within 48 hours. If you need your order immediately please contact us prior to placing your pickup order to confirm availability for immediate pickup.

Once your order is placed out for pickup you will receive an email with pickup instructions containing the pickup address. You may pick up your order anytime, at your convenience, after receiving your pickup notification.

We begin processing orders promptly, so we're unable to guarantee changes or cancellations once an order has been placed. Please review your order carefully before completing checkout. If you need assistance, contact us as soon as possible.

We take great care in packaging every order. If your shipment arrives damaged, please contact us by sending an email to info@collierscandleco.com with your order number and clear photographs of the damaged product and packaging. We'll review the situation and work with you toward an appropriate resolution.

Because our products are handcrafted, returns and exchanges are handled on a case-by-case basis. If you have an issue with your order, please reach out so we can review the situation.

We do our best to keep popular fragrances available throughout the year. However, some scents are seasonal or may temporarily sell out. Check back periodically for restocks and announcements. Sign up for restock notifications to be the first to know when your favorites return!

Our fragrance collection evolves throughout the year. While we have many year-round favorites, seasonal fragrances may only be available for a limited time.

We do not offer custom scents.

Yes! We partner with retailers, boutiques, gift shops, and other businesses interested in carrying Collier's Candle Co. We welcome inquiries from businesses throughout Westchester County, the Hudson Valley, and beyond.

Yes! We offer private-label candle services for businesses, events, and organizations. We'd love to discuss your project. Private labeled orders have a minimum of 48 candles. We also offer our premium candles unlabeled for businesses who wish to utilize their own labels.

Yes! We love supporting local schools, sports teams, community organizations, and charitable causes. Our candle fundraising program allows participating organizations to earn a portion of sales while offering supporters a product they'll love. Contact info@collierscandleco.com for fundraising details.

You can shop Collier's Candle Co. in two convenient ways: online through our website or in person at one of our scheduled markets, pop-ups, and special events. We share our upcoming event schedule on our website and social media so you can plan your visit!

We do not offer individual home shopping appointments or private shopping visits. Our candles are handcrafted at our home workspace in Yorktown Heights, but shopping is available exclusively online or at scheduled in-person events. Occasionally, we host special at-home shopping events, which will be announced in advance. We appreciate your understanding and respect for our family and workspace.

Payment options depend on how you choose to shop:

• Online orders: All online purchases are processed securely through our Shopify checkout. Available payment methods are those displayed at checkout. We are unable to accept Zelle, Venmo, cash, checks, or separate payment arrangements for online orders.
• In-person events: We accept cash, Venmo, and credit/debit cards at our scheduled markets and events.

To keep ordering simple and consistent for everyone, we ask that customers use the payment options provided for their chosen shopping method. We are unable to accommodate alternative payment arrangements.

Thank you for understanding and supporting our family-operated business!